Overview

Introduction

Are you an experienced Field Operations Manager in the outdoor education, tourism, or events space? Do you have a history of delivering programs to a very high standard? Do you enjoy managing resources and getting out in the field to help deliver successful programs? Would you relish the prospect of forging relationships with Traditional Owners and building capacity in First Nations communities? Are you ready for your next long-term role at a growing organisation?

Red Earth is looking for a driven Field Operations Manager who is passionate about helping to connect young people to the First Nation partner homelands. This is an amazing chance for someone to manage the operational delivery of our programs across the Northern Territory (Darwin and Alice Springs) and New South Wales (Lake Mungo), working at the cross-roads of outdoor education and First Nations space. This role can be based in a variety of locations near a major airport based on your personal circumstances, such as Sydney, Melbourne, Brisbane, Alice Springs, or Darwin.

 

Key Relationships
  • Reports to the Head of Region
  • Works with Partner Homeland & Traditional Owners
  • Collaborates with existing Travel Operations and Relationship Managers
Location of Role
  • Flexible location near major airport; Sydney, Melbourne, Brisbane, Alice Springs, Darwin
  • 70 nights of travel to the regions (per annum)
Term
  • Full-Time
Value
  • Base salary of $65,000 – $80,000 pending professional experience + Superannuation
  • Travel allowance for remote travel estimated at $9,500.40 ($135.72 per night ex Super)
  • 6 weeks paid annual leave + days in lieu (commonly 2 additional weeks per year)
  • Total package between $74,500.40 – $89,500.40 + Superannuation

Organisation Outline

We are a small social enterprise with 16 employees focused on connecting people students to First Nations Australia. We do this by creating 5-day to 9-day Immersion programs to First Nations communities and homelands where participants learn from Elders, visit cultural sites, and volunteer on a service project in the community. As we are a small organisation, all employees work closely with one another.

Role Outline

The Field Operations Manager is directly responsible for implementing all aspects of Red Earth’s Immersion Program in a region. The role has six main components:

1. Build and maintain strong relationships with 15 – 17 Traditional Owner groups for homelands & communities across the Northern Territory and New South Wales:

  • Work with Traditional Owners to plan immersion itineraries.
  • Organise community skill development & training workshops for the regional community partners, where needed and requested.
  • Provide constructive feedback to the region’s community partners.
  • Coordinate Traditional Owner and community partner payments for facilitating the immersions.
  • Help Traditional Owners and community partners establish long-term goals for their homeland and coordinate community projects to help achieve these goals.
  • Discover and onboard new homelands.
  • Manage an internal database for storage of homeland information.

2. Manage equipment, resources & logistics in the region. For the initial 6 months of the role parts of the responsibilities below will be supported by and split between the Field Operations Manager and the Head of Operations:

  • Responsible for the maintenance and condition of the immersion equipment across multiple operations bases (Darwin, Alice Springs, Mildura).
  • Complete annual forecast for equipment turnover and keep to budget limitations.
  • Manage a large equipment database.
  • Mange maintenance schedules of 4wd’s, buses and trailers.

3. Oversee immersions in the region including:

  • Managing the immersion leaders.
  • Managing Red Earth field employees based in the region to help achieve your responsibilities outlined in the role description.

4. Identify and conduct risk assessments and documents, and implement strategies to manage risks and train staff in procedures and compliance:

  • Conduct risk assessment of all activities and locations and keep records up-to-date and current.
  • Review incident data to inform safe practice on immersions.
  • Train and role model risk management policies for immersion staff.
  • Take driver through our Red Earth Heavy Vehicle training and induction program.
  • Record all driver compliance documentation as part of our Operator Accreditation.

5. Work with Traditional Owners and Head of Region to develop itinerary options that will be powerful and meaningful experiences for travelling students and adult clients.

6. Liaise with an internal team to organise immersion & bookings as per the plan made with the Traditional Owner and community partners:

  • Report to the Head of Region that works remotely out of region.
  • Work and manage locally based field operation support staff.
  • Work with up 2 remotely based Travel Operations Managers organising immersions at any one time.
  • Work with up 2-3 remotely based Relationship Mangers working with the travelling groups, preparing them through our Pre-Departure Program.

The role can be based in a variety of locations near a major airport based on your personal circumstances, such as Sydney, Melbourne, Brisbane, Alice Springs, or Darwin however there is about 70 nights of travel to foster close working relationships with our community partners and work on the ground delivering exceptional immersions.

The Field Operations Manager will be able to work in both an office and field environment with a variety of stakeholders.

Desired Knowledge, Skills, and Experience

  • 3+ years of Outdoor Education experience.
  • 3+ years’ experience in logistics and planning.
  • Tertiary qualifications where relevant.
  • Experience working with First Nations communities desired but not required.
  • Experience working with high school students, adults, and corporate groups.
  • Experience supervising staff.
  • Advanced 4WD experience or a willingness to obtain.
  • Remote Area First Aid or equivalent or willingness to obtain.
  • Highly skilled in Microsoft suite of products.
  • Experience organising or preparing for large scale events or travel.
  • Proven ability to follow set processes and systems.
  • Strong organisational skills and meticulous attention to detail.
  • Excellent administration skills.
  • Ability to work to strict timelines with independence and dedication.
  • Excellent interpersonal and people management skills.

How to Apply

To apply for this position, email your CV and a Cover Letter to:

Please submit your resume and cover letter outlining in detail your experience and ability to meet the requirements of this role.

The final deadline for applications is 17:00 on Friday, 19th April 2024. However, we will be reviewing applications as they are received and may conclude the search before this date if a suitable candidate is identified. To ensure consideration, candidates are advised to submit their applications at the earliest opportunity.

Red Earth is an equal opportunity employer.

In particular, we encourage people who identify as Aboriginal and or Torres Strait Islander to apply.